Privacy Policy – jili91 Casino

1 Introduction

jili91 is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any relationship — and that's especially true when it comes to how we handle your information. Whether you're a player from Manila, Cebu, Davao, or anywhere else in the Philippines, your data is treated with the same level of care and respect.

This Policy applies to all personal data collected through the jili91 website at jili91.app, including data collected during account registration, gameplay, financial transactions, customer support interactions, and any other use of the jili91 platform. It does not apply to third-party websites or services that may be linked from our platform.

jili91 acts as the data controller for the personal information described in this Policy. If you have any questions or concerns about how your data is handled, please refer to Section 14 for our contact details.

2 Personal Data We Collect

jili91 collects only the personal data that is necessary to provide our services, comply with Philippine regulatory requirements, and maintain the security and integrity of the platform. The categories of personal data we collect include:

2.1 Registration Data

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Email address
• Mobile phone number
• Residential address (city, province, Philippines)
• Username and encrypted password

2.2 Identity Verification (KYC) Data

• Government-issued photo identification (e.g., PhilSys National ID, passport, driver's licence, SSS/GSIS ID, PRC ID, Voter's ID)
• Proof of address documentation
• Proof of payment method ownership
• Selfie or facial verification image (where required)

2. 3 Financial Data

• Deposit and withdrawal transaction records
• Payment method details (GCash account name, Maya account name, bank account name and last digits — full account numbers are never stored by jili91)
• Transaction amounts in Philippine Peso (PHP)
• Wallet balance history

2.4 Gameplay Data

• Game session history, including games played, wagers placed, and outcomes
• Bonus and promotion usage records
• Responsible gaming tool settings (deposit limits, session reminders, self-exclusion status)

2.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session timestamps and duration
• Cookie identifiers and platform interaction logs

2.6 Communications Data

• Customer support chat transcripts and email correspondence
• Feedback and survey responses
• Marketing communication preferences

3 How We Collect Your Data

jili91 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a survey;
• Automatically — through cookies, server logs, and similar tracking technologies when you access and interact with the jili91 platform;
• From third-party service providers — including identity verification agencies, payment processors (such as GCash and Maya), and fraud prevention services, where necessary to verify your identity or process transactions;
• From regulatory bodies — where jili91 is required by PAGCOR or other Philippine authorities to obtain or verify information about a player.

4 How We Use Your Personal Data

jili91 uses the personal data we collect for the following purposes:

jili91 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

5 Legal Basis for Processing

Under the Data Privacy Act of 2012 (RA 10173), jili91 processes your personal data on the following legal bases:

• Contractual necessity — processing is required to fulfil our obligations to you under the jili91 Terms & Conditions, including account management, payment processing, and service delivery;
• Legal obligation — processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and tax reporting requirements;
• Legitimate interests — processing is necessary for jili91's legitimate interests in fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights;
• Consent — for optional processing activities such as marketing communications, where we rely on your freely given, specific, and informed consent, which you may withdraw at any time.

6 Data Sharing & Disclosure

jili91 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

6.1 Service Providers

jili91 engages trusted third-party service providers to assist in operating the platform, including payment processors (GCash, Maya, and Philippine banking partners), identity verification providers, cloud hosting providers, and customer support software vendors. These providers are contractually bound to process your data only on jili91's instructions and in accordance with applicable data protection law.

6.2 Regulatory and Law Enforcement Authorities

jili91 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law, court order, or regulatory directive. Such disclosures are made only to the extent required and are documented in accordance with our compliance procedures.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of jili91's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to your data being transferred.

6.4 With Your Consent

jili91 may share your personal data with other third parties where you have provided explicit consent for such sharing. You may withdraw this consent at any time by contacting our support team.

7 Data Retention

jili91 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and KYC data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AMLA and PAGCOR record-keeping requirements;
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations;
• Gameplay records: Retained for a minimum of two (2) years from the date of the session;
• Customer support communications: Retained for two (2) years from the date of the interaction;
• Marketing preferences: Retained until you withdraw consent or close your account.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with jili91's data disposal procedures.

8 Cookies & Tracking Technologies

jili91 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. The types of cookies used by jili91 are as follows:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options to personalise your experience on jili91.
• Analytics Cookies: Collect aggregated, anonymised data about how players use the platform — such as which games are most popular and where players encounter errors — to help us improve jili91's performance.
• Session Cookies: Temporary cookies that expire when you close your browser, used to maintain your session state during gameplay.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jili91 platform. jili91 does not use cookies to track your activity across unrelated third-party websites.

9 Data Security

jili91 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and jili91's servers;
• Encryption of sensitive data at rest, including KYC documents and financial records;
• Role-based access controls ensuring that only authorised personnel with a legitimate operational need can access personal data;
• Regular security audits and vulnerability assessments of the jili91 platform;
• Multi-factor authentication requirements for administrative access to systems holding personal data;
• Incident response procedures to detect, contain, and report data breaches in accordance with NPC notification requirements.

While jili91 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying jili91 immediately if you suspect any unauthorised access to your account.

10 Your Data Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by jili91:

• Right to be Informed: You have the right to know what personal data jili91 collects about you and how it is used — which is the purpose of this Privacy Policy;
• Right of Access: You may request a copy of the personal data jili91 holds about you at any time;
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jili91's legal retention obligations;
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time;
• Right to Data Portability: You may request that jili91 provide your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact jili91's customer support team via live chat on the platform. We will respond to all verified requests within the timeframes prescribed by RA 10173 and NPC regulations.

11 Children's Privacy

The jili91 platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law and PAGCOR regulations governing online gaming. jili91 does not knowingly collect personal data from individuals under the age of 21.

If jili91 becomes aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete the personal data, and forfeit any associated balance in accordance with our Terms & Conditions and applicable regulations.

If you believe that a minor has registered an account on jili91, please contact our support team immediately so that we can take appropriate action.

12 Third-Party Links

The jili91 platform may contain references to third-party services such as payment providers (GCash, Maya) for the purpose of facilitating transactions. jili91 is not responsible for the privacy practices of any third-party service providers. We encourage you to review the privacy policies of any third-party services you use in connection with your jili91 account.

jili91 does not embed third-party advertising networks or social media tracking pixels on the platform that would allow third parties to collect your personal data without your knowledge.

13 Changes to This Privacy Policy

jili91 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or NPC guidance. When material changes are made, jili91 will notify registered players via the email address associated with their account or through a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how jili91 protects your personal data. Your continued use of the jili91 platform following the publication of any amended Policy constitutes your acceptance of the revised terms.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by jili91, please reach out to us through the following channels:

• Live Chat: Available 24/7 directly on the jili91 platform — the fastest way to reach our support team;
• Email: [email protected] — for formal data privacy requests and written correspondence.

For formal data privacy complaints that have not been resolved to your satisfaction by jili91, you may contact the National Privacy Commission (NPC) of the Philippines through their official channels.

This Privacy Policy is governed by the laws of the Republic of the Philippines, including the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations.